All participants emphasized that dynamic in the workplace, whether just among staff or including upper management, changes after an incident of incivility.

In some instances, people find community and solace in each other because they bond over a similar struggle or identity.

However, many uncivil interactions result in an employee quitting or at least forming a toxic relationship with others in the workplace.

One of our participants had a positive experience with civil discourse in the workplace. Their company intentionally set up a workshop to discuss difficult and potentially controversial topics.

They found these discussions built more trust among staff members and allowed them to connect via shared identities and beliefs.

This experience was so positive that they said they would suggest anyone to work at this company just because of how it handled civil discourse.

The participants agreed acts of incivility in the workplace will stay with them, even as they move on in life.

Certain words and actions expressed and experienced during uncivil interactions are unforgettable and extremely impactful on one's opinion of themself and their reality.

This emphasizes how much damage incivility causes and how important civil discourse, which could have prevented these issues, is.